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September 28, 2005
Nee Naw.
Nee Naw is another of the professional bloggers, in the sense of bringing to us the specifics of professional life in a manner not really available to us before. Here, some useful tips from an ambulance dispatcher on how the general public tend to use the 999 service:
Common Beliefs Held By The General Public about Calling 999
1) The LOUDER you shout, the quicker the ambulance will come.
2) The QUICKER you speak, the quicker the ambulance will come.
3) Even though the call taker asked for the address
of the emergency, what he really wants to hear is a detailed
description of what happened, starting with the patient having his
tonsils out in 1962.
4) The ambulance cannot possibly leave the ambulance station until you
hang up, so it is imperative to hang up as soon as possible, even if
the call taker is trying to tell you something. Hanging up several
times will make the ambulance come twice as fast.
5) A good call taker should just take the address and send the
ambulance. A bad call taker will find out what has happened, prioritise
the call and give you instructions on what to do next, thus wasting
precious time when you could have been running round the house
screaming.
6) The call taker will never have taken a 999 call before so they need
to be told that a man under a truck is a “serious emergency” and that
“you’d better get there quick”. (Or more commonly, that a 29-year-old
with belly ache is a “serious emergency” and that “you’d better get
here quick”).
September 28, 2005 in Books | Permalink
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